Customer Experience
What if every Customer Experience was perfectly orchestrated?
In this webinar you’ll learn how organizations could seamlessly align human and digital interactions to craft truly personalized customer journeys. This session delves into leveraging data, AI, and customer insights to create frictionless, impactful experiences. Learn from our experts as they share practical approaches to customer experience orchestration and discuss the latest trends shaping the…
Can you be customer-centric without full visibility of the customer journey?
The challenges facing businesses today in understanding and optimizing customer journeys are significant. With so many channels and touchpoints, it’s easy for blind spots to emerge, leading to lost opportunities, frustrated customers, and lost revenue. This is why customer journey analytics is crucial for companies as it allows them to gain a holistic view of…
Digital Customer Experience with Chatbots
Customers are placing more and more value about their own experience and have higher expectations in terms of availabilities, time to answer, self-service tools and easier messaging conversation solutions. In addition there is an increasing pressure for efficiency for businesses which results with a limited customer service and many new challenges for businesses. To answer…
How a FAQ chatbot does more than just respond to questions
With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between similar offers, as they place more value on experience. Moreover, customers’ expectations have risen to new levels. Are you available 24/7? Are your answers fast…
How an FAQ chatbot does more than just respond to questions
With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between similar offers, as they place more value on experience. Moreover, customers’ expectations have risen to new levels. Are you available 24/7? Are your answers fast…
Create amazing experiences through conversational marketing
Is your challenge creating amazing experiences and driving results at the same time? A customer engagement strategy based on personalization alone will not be enough. You need to step up your game and enable marketing conversations with your customers! How marketing conversations drive both ROI & experience In this webinar, which you can now watch…
Covid-19 Chatbot: How an AI driven FAQ-chatbots does more than just respond to questions
How can a chatbot help you answer internal and external questions better & faster? Can you keep up with the tidal wave of questions on Covid-19? Learn how a chatbot solution can be of considerable help. Now, and in the aftermath of the crisis. A cost-effective solution to support your business In this webinar, which…