1 result(s) for « serge krywyk »
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Data security
Digital Identities: Understanding Key Concepts and Management Systems
In today’s interconnected world, digital identity forms the backbone of our online interactions—shaping everything from e-commerce and administrative procedures to the protection of personal data. It encompasses not only how individuals, organizations, and objects are identified online but also how these identities are managed and secured. 1. From “Physical” Identity to Digital Identities Identity consists…
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Customer Experience
From Chatbots to Agentic AI: The Future of Customer Experience
Imagine a customer support journey where every touchpoint feels natural, relevant, and even anticipatory. No more frustrating transitions between channels, no more starting from scratch with each interaction — just smooth, intelligent engagement that meets customers where they are. This vision is possible, but many organizations still face a common obstacle: fragmented systems and siloed…
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Understanding AI and Data Science
RAG: enhancing generative AI with enterprise data
RAG has become a key concept for anyone looking to create real value with generative AI based on their organisation’s data. Let’s take a closer look at what it means and explore the best enterprise approaches to make a real impact, interview-style 😉 What does RAG mean, and when is it used? Mick Levy: RAG…
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Data & AI culture
Sovereign AI: The smart hybrid approach for speed & control
As Artificial Intelligence continues to transform industries, European organisations face a crucial question: how can they fully leverage AI’s potential while maintaining control over their data, infrastructure, and compliance? In this CIONET Tech Webinar, experts from Orange Business unpack what Sovereign AI means—and how it can act not as a constraint, but as a catalyst…
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Data and AI news
Turning AI Promise into Business Value
Generative AI is evolving fast—but how do businesses move from hype to real impact? This ebook from Orange Business explores how organizations can turn AI potential into measurable value at scale. Unlock the real-world lessons behind AI at scale Featuring in-depth case studies from Banque Populaire – Caisse d’Épargne (BPCE) Group, Pierre Fabre, and the…
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Data and AI news
Your Route to AI Success
Discover how to stay ahead of the competition and leverage artificial intelligence (AI) for business growth with our comprehensive guide, “Your Route to AI Success”. Authored by experts at Orange Business, this Ebook provides practical insights and actionable strategies for deploying AI effectively in your organization. What’s Inside? What you will learn from this ebook
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Data & AI culture
5 Critical Foundations for Implementing Generative AI at Scale
Thinking about Generative AI for your business? Before rushing in, make sure you’re not building on sand. In this article, we’ll show you how to lay the groundwork for success—by aligning AI with your strategic goals, unlocking the right data, establishing strong governance, and fostering a culture ready to collaborate with AI agents. You’ll also…
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Data & AI culture
How to Simplify ESG Compliance with Automated ESG Reporting Software
As sustainability regulations continue to evolve, organizations face mounting pressure to comply with the European Sustainability Reporting Standards (ESRS) and other international frameworks. To address these complex requirements efficiently, many are adopting automated ESG reporting solutions to streamline disclosures, align sustainability initiatives with strategic objectives, and ensure regulatory compliance. In this article, you’ll learn how platforms such as Jedox enable effective ESG…
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Digital transformation
What if every Customer Experience was perfectly orchestrated?
In this webinar you’ll learn how organizations could seamlessly align human and digital interactions to craft truly personalized customer journeys. This session delves into leveraging data, AI, and customer insights to create frictionless, impactful experiences. Learn from our experts as they share practical approaches to customer experience orchestration and discuss the latest trends shaping the…
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Data & AI culture
Self-Service Analytics: The pitfall of poor input and blind interpretation
Self-service analytics (SSA) allows selected employees to build dashboards, generate reports, and even ask AI questions without relying on a central BI team. It sounds like the perfect setup: faster insights, more autonomy, and less pressure on data departments. But when users are not trained to handle this freedom, things can go wrong. Poorly framed…
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Data & AI culture
The hidden risks of Self-Service Analytics without governance
Self-service analytics has made data more accessible than ever. Employees can now build reports, create dashboards, and generate insights on their own, without depending on central BI teams. But without clear governance, that freedom comes with risk. Uncontrolled data access, inconsistent reporting and unreliable insights can lead to bad decisions and even compliance issues. What…
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Customer Experience
How AI Is Transforming Customer Experience: Key Strategies for 2025
AI is redefining customer experience (CX) by enabling hyper-personalized interactions, intelligent automation, and predictive engagement. In 2025, businesses must navigate new challenges—like data privacy, AI governance, and workforce upskilling—to stay ahead. This article explores the key market shifts, regional variations, and actionable strategies to help companies harness AI for smarter, more human-centric CX. The AI impact on CX strategy…
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Data & AI culture
Why AI won’t replace your Data and BI Analyst – and why that is a good thing
With self-service BI and AI tools, more employees than ever have direct access to data and insights. They can build dashboards, generate reports, and ask AI for answers. So… does that mean analysts are becoming obsolete? Absolutely not. In fact, in today’s data-driven world, skilled analysts are more essential than ever. They ensure data is…
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Data & AI culture
How AI is transforming Self-Service Analytics and BI (and what you need to get right first)
More and more companies are empowering employees to build their own dashboards and reports. IT manages the data, while users can work directly with tools like Power BI to explore datasets quickly and flexibly. Self-service analytics (SSA) gives users direct access to insights, eliminating the wait for data analysts. Now, with AI in the mix,…