Sander Van Duivenbooden Sander van Duivenbooden Business Line Manager at Orange Business Orange Business

Sander is the Product Owner of the AI for CX squad, delivering a structured approach and a common framework for all AI for CX–related initiatives. His team develops building blocks specifically for European clients. Their mission is to provide regional product leadership, enable sales, develop initiatives and capabilities in Europe, and drive cooperation between product houses to facilitate business in the region. He has over 18 years of experience at Orange Business in sales and solutions within the UCC domain in Europe, most recently serving as a Business Developer for CX/EX in the Netherlands.

All posts from Sander van Duivenbooden

Agentic AI in CX

From Chatbots to Agentic AI: The Future of Customer Experience

Imagine a customer support journey where every touchpoint feels natural, relevant, and even anticipatory. No more frustrating transitions between channels, no more starting from scratch with each interaction — just smooth, intelligent engagement that meets customers where they are. This vision is possible, but many organizations still face a common obstacle: fragmented systems and siloed…