All posts from Jens Peeters
Digital transformation
What if every Customer Experience was perfectly orchestrated?
In this webinar you’ll learn how organizations could seamlessly align human and digital interactions to craft truly personalized customer journeys. This session delves into leveraging data, AI, and customer insights to create frictionless, impactful experiences. Learn from our experts as they share practical approaches to customer experience orchestration and discuss the latest trends shaping the…
Customer Experience
Can you be customer-centric without full visibility of the customer journey?
The challenges facing businesses today in understanding and optimizing customer journeys are significant. With so many channels and touchpoints, it’s easy for blind spots to emerge, leading to lost opportunities, frustrated customers, and lost revenue. This is why customer journey analytics is crucial for companies as it allows them to gain a holistic view of…